In the event you should experience a defect within your property, please contact the Aftersales Team at Laragh Homes using the form above or by emailing firstname.lastname@example.org or write to Aftersales, Laragh Homes, Sycamore Studios, Over, Cambridge, CB24 5PJ. All defects must be reported in writing.
The defect will be logged on our system and reviewed by us. If the issue is accepted as a genuine defect, it will be passed onto the relevant contractor, who will visit your property during usual working hours to assess the fault and, if necessary, arrange a further date for remedial works to be carried out at a mutually convenient date/time. In the event it is a more complex issue, we may arrange for somebody to come and inspect the problem in order to confirm the appropriate next steps. Should Laragh Homes feel the issue received is not a defect, we will ensure you receive full details on how and why this decision has been reached.
Under normal circumstances, we expect to resolve most snags within 30 days. Where this is not possible, for example, due to having to order materials which have a longer lead time, we will keep you regularly updated and confirm an anticipated date for the repair as soon as we can.