CUSTOMER CHARTER
Our customers are the most important and valued part of Laragh Homes. We want your purchase with us to be as smooth as possible and aim to provide an outstanding reservation, completion and aftersales service allowing you to feel confident that the process of purchasing your home will be seamless and that your property will be built to our exacting standards
OUR PROMISE TO YOU
PRE-COMPLETION
To be transparent and provide regular build updates
To do our best to accommodate reasonable requests
To be knowledgeable, sympathetic and understanding
HANDOVER AND MOVE IN
To be available and approachable
To be considerate and respectful
To be responsive and compassionate
AFTERSALES
To provide an excellent level of customer service
To listen and empathise – we’re on your side
To keep you well informed with clear and concise information
To provide an easy-to-use defect reporting system
To ensure that any subcontractors entering your home are well
informed, aware of expectations and treat your home with care